ECA featured member: Troy Animal Healthcare

Troy Animal Healthcare have been a member of the Export Council of Australia for just 2 years, they joined the ECA after they required help to update their export processes. The business wanted to ensure they were up to date with paperwork requirements and were maximising advances in FTAs and Government support.

“The training and support we have received from ECA has helped us reduce time preparing documents and ensured that we have accessed available support from Australia’s State and National governments,” said Craig Shepherd, Export Manager at Troy Animal Healthcare.

Who Is Troy Animal Healthcare?

Troy Animal Healthcare is a 100% privately owned Australian manufacturer of animal health products supplying local and international markets.
Servicing the Companion animal, Food animal and Equine markets from our state-of-the-art facility in Sydney NSW, Australia.
Founded in 1958 by a group of Veterinarians with the objective to provide product of the highest quality at affordable prices, Troy Laboratories have flourished over the past 60 years and is considered one of the leading manufacturers & suppliers of Veterinary products across the region.
Troy Animal Health employs over 60 personnel and manufactures and markets over 140 animal health products for both OTC and Veterinarian only markets.
Troy has been exporting for over 10 years and is internationally recognised. Currently we export to over 17 country’s including Asia, Middle East and South American regions providing marketing & support including education to both Veterinarians and animal owners that use our products.

The biggest challenges in 2020:

“Being a pharmaceutical company it is important that we get our products to our customers quickly and efficiently. Using both Air freight and Sea freight our challenges start with how hard it has been to find flights and then the increased cost of flights available has been unavoidable,” said Craig.

“Whilst sea freight has been better regarding schedules it means our products take much longer to get to where they need to get to and our customers run the risk of being out of stock.

Over the last year the problems we all face is the inability to visit new and existing countries to grow our business further and this has meant that we have had to rely on meetings via Zoom to connect with our partners which sometimes can be quite difficult with time zones and dealing with technology.”

Making the most out of difficult times:

“Despite these difficult times our export business has grown and we have seen growth of over 30% last year and this year has also shown double digit growth, largely due to being more efficient in finding ways around problems and providing our customers with better service and the ECA has certainly been a big part in helping us through this minefield.”